An ITIL project manager is a skilled professional who is adept at executing the various stages of project management for IT services, including transition planning and support.
An ITIL consultant helps companies with many ITIL-related tasks, such as project management, change management and incident management. A good ITIL consultant expertly links IT needs with general good business practice.
- Good Experience in ITIL Based Service Model and having a good understanding of Incident/Change/Problem Management areas.
- Good Eksperience with EUC operations
- Manage problems according to contracted SLAs/SLOs, ensure sound RCA to avoid repeated occurrences.
- Develop and drive Service improvements based on RCAs, trends and client inputs.
- Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution.
- Experience in different troubleshooting/problem management tools and techniques
- Excellent technical presentation skills
- Excellent oral and technical communication skills
- Excellent problem solving, decision-making, and analytical skills.
- Fluent English,German language is good to have but not required
If you meet the above criteria, then do not hesitate to upload your CV in English
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